Resumen:
Given the importance of the study of organizations, especially in the educational field,
this article intends to base the need for organizational diagnosis in educational units as
a way to improve their performance in fulfilling their social responsibility. First, the
methodological design is described, which contemplated the application, procedure
and interpretation of qualitative methods and techniques such as: document analysis,
in-depth interview, brainstorming and the SWOT matrix in the study of Human
Resources Management (HRM), Culture and Organizational Climate, subcategories of
organizational diagnosis analysis. The population studied was composed of 60
employees of the entity, 30 of them formed the sample. In the end, the action plan is
proposed as an essential step in the process and the results of its application
